We are thrilled to announce that Bulb Technologies will exhibit at Mobile World Congress 2020 in Barcelona, as well as Call Center World 2020 in Berlin. We are pleased to invite you to join us at our stands at these important events. Don´t miss an excellent opportunity to discuss how our products achieve higher customer engagement and process optimisation for major wireline and wireless CSPs.

Mobile World Congress
Barcelona, 24-27 February 2020

Last year´s MWC was all into 5G arrival and, for sure, MWC 2020 will bring updates on the same topics, with some fresh ones on top. 

One topic that jumps out is customer engagement, a key battleground for brands, service providers and governments for decades. Its evolution and importance has accelerated in recent years driven by the internet, mobile and then smartphones.

To answer the demand for improved organisational agility, the issue of a shifting regulatory environment and enhanced competitive pressure, companies need a much more holistic approach to improve the customer experience and quickly address and solve customer complaints.  
Challenges CEMPRESSO was designed to address. 

Bulb CTO Neven Stipcevic and fellow key executives will be in Hall 7 at stand 7H22 to showcase CEMPRESSO. Do not miss an opportunity to learn how CEMPRESSO can support both wireline and wireless CSPs, regardless of their underlying business model.

Request a meeting

Call Center World 
Berlin, 2-5 March 2020

If you’re interested in innovation, digitalisation or customer journey, CCW is where you want to be. This well-known event for movers and shakers with ideas that are shaping innovative customer dialogue brings different topics concentrated on solving the most frequent challenges corporations struggle with today. 

Across various industries, businesses are driven by omnipresent and pervasive digital services with multiple customer touchpoints – a key concern facing many of the companies visiting the show. As a consequence, service fulfilment and service assurance processes are becoming more complicated to plan, design, execute and audit, a massive concern for Service Managers.

CEMPRESSO answers these concerns with the new concept of omnichannel customer care automation platform empowered with AI methodologies. 

Request a meeting

The post Bulb Technologies started preparations for CEMPRESSO exhibit at Call Center World 2020 and Mobile World Congress 2020 appeared first on Bulb solutions.

Did BBWF live up to our expectations?

Perhaps our expectations were a little too high, but the forum itself was relatively small. Some visitors even commented that topics have been repeating. However, sessions were quite interesting: from the ones focused on technology achievements to the ones more into daily use of telecom connectivity in our lives. 

Truth be honest, this was a great event for us. All three days our stand was filled with guests, visitors and passers-by. Hopefully, everyone who was interested to hear more about our products managed to reach us. Those who haven´t, don´t hesitate to contact us and arrange a meeting for a demo. 

In our opinion, the decision to host this year’s Forum in Amsterdam was a great one. 

Even though those 3 days at the Forum were intense, we still managed to find time to do some sightseeing.

We now can say, we truly understand why people fall in love with this city at first glance. It´s just astonishing and we certainly lack words to describe it. 

For sure, we are looking forward to next year Forum – again in Amsterdam. 

Bulb Team

The post Our amazing experiences @ BBWF19 in Amsterdam appeared first on Bulb solutions.

Our latest achievements within the Cempresso product suite regarding service and WiFi optimization capabilities, chatbot integrations, and IPTV6 DOCSIS management contributed to making the event an insightful opportunity to stay connected with technology evolution.

Bulb Technologies sends regards and thanks to all the friends who visited us at the booth!

The post Anga 2019 – overwhelming experience! appeared first on Bulb solutions.

We participated in the Catalyst program https://www.tmforum.org/open-ai-business-assurance-market-place and worked with our partners Amdocs, Fico and IBM along with champions to develop and demonstrate two use cases: Financial risk scoring through open API and direct carrier billing (billing on behalf of). Both use cases use TM Forum assets and demonstrate the use of AI, ML and open APIs to improve DSP customer experience and revenue.

See you next year in Copenhagen!

The post Staying abreast with current trends @ Digital Transformation World appeared first on Bulb solutions.