HT Mostar customer care to be powered by the Cempresso platform from Bulb

 

Zagreb, Croatia – April 24th, 2022 – Bulb Technologies, a software company specializing in the digitalization of customer support and customer engagement, is proud to announce that HT d.d. Mostar, a national operator in Bosnia and Herzegovina, has decided to deploy Bulb’s Cempresso automation platform to streamline and improve the customer experience. Bulb Technologies will enable HT d.d. Mostar to automate its customer care services, introduce new digital channels, and increase the efficiency of its troubleshooting process.

As a next-generation solution, Bulb’s Cempresso Suite offers a new approach to automated end-to-end diagnostics, guided troubleshooting, and analytics. Based on a comprehensive automation framework, Cempresso provides step-by-step guidance to customer service representatives and empowers end customers to troubleshoot issues themselves via a self-service interface on their smartphones.

Draženko Pažin, Director of Network Planning and Development: “Our goal is to provide our customers with an exceptional customer experience. Additionally, we aim to equip our customer care representatives with new automation solutions to ensure we can respond to the ever-changing needs and requirements of our customers. We want to continue to be a recognized customer-focused company, and our collaboration with Bulb Technologies will move us forward on that path.”

 

For more than 15 years, Bulb Technologies has helped more than forty customers across Europe, including operators Deutsche Telekom, A1 Telekom Austria, and  Telecom Italia TIM (fixed, cable, and mobile operators), deliver a superior customer experience while dramatically reducing operational costs. Bulb’s state-of-the-art solutions for service assurance, customer experience management (CEM), device management, and service analytics have been validated by the leading operators in the region.

 

“ We are very proud to partner with HT Mostar on their journey to deliver a world-class customer experience,” said Neven Stipčević, CTO of Bulb Technologies. “HT Mostar is one of the leading providers in Bosnia and Herzegovina, respected for its commitment to customer experience and world-class service. Our mission is to equip telecom operators with tools that help them increase efficiency and satisfaction while reducing costs. That’s why it’s exciting to work with an operator whose strategy is clearly focused on ensuring a high level of customer service and simplifying processes – goals that align perfectly with what Bulb can provide.”

 

About HT Mostar

As of January 1, 2003, the independent operation of Hrvatske telekomunikacije d.o.o Mostar (HT Mostar) began, which thus became one of the three national operators in Bosnia and Herzegovina.
HT Mostar provides a wide range of services, which are intended for both private and all business customers who want to modernize, improve, and enhance their business.

Through constant technological development, investment in infrastructure, resources, and professional staff, as well as the use of modern technology, HT Mostar provides its customers with a wide range of telecommunications services and fast and quality connections with the world.

 

About Bulb Technologies

Bulb Technologies, a part of M+ Group (XZAG:MRUL), is a software company focused on the digitalization of customer support and customer engagement through solutions for customer-facing departments and self-service applications. For years, we have delivered business automation software solutions to automate and improve business processes with advanced technologies. Bulb’s portfolio enables businesses to achieve various benefits such as higher productivity and cost reduction, greater accuracy, improved customer experience, higher employee satisfaction and revenue, and improved operational excellence.

Please visit bulbtech.com for more information. Follow us on LinkedIn.

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We are excited to announce our latest collaboration.

In the following months, we will work on the implementation of our flagship product Cempresso Customer Care Automation in IPKO Telecommunication LLC.

Being a recognized company with the best customer service, IPKO is committed to offer its customers top services in the field of communication. Therefore, it continues to invest in searching advanced solutions for fast and efficient response to their customers’ requests.

During conversations with our partners in IPKO, we discovered that they have been searching for a solution that will enable faster, more accurate issue detection and resolution – preferably on first-line support.

Having many similar projects already behind us, we knew precisely how to support IPKO in this transition and which product would suit them the best.

Our choice was Cempresso Customer Care Automation, a new-concept software platform for customer support process automation and knowledge management, that enables agents to get the full context to resolve issues fast and easy while using a single tool.

Furthermore, the Cempresso concept includes an automated background investigation and root cause analysis, 360 service visibility of both customers and network, as well as a unique automatic remedy and guided support concept via various channel interfaces.

This project is very encouraging for us because not only does it strengthen Bulbs’ presence in the region, but it also allows us to collaborate with one of the fastest-growing telecommunications companies in Europe. We are proud that IPKO has chosen us as partners in forthcoming transformation, and we will do our best to assure that IPKO remains the leading premium Telco operator in Kosovo, said Neven Stipcevic, Bulbs’ CTO.

As our journey begins, we are looking forward to collaboration with our partners in IPKO toward mutual goals – the premium customer experience and exceptional customer support.

More about IPKO

Established in 1999, IPKO has grown from being the first Kosovo-wide Internet provider to becoming a modern enterprise offering a full range of integrated services as well as content in mobile communications, fixed telephony, digital cable TV, and Internet services. Today, IPKO is the first and the most dominant mobile operator which offers fast-speed mobile internet – 3G and 4G networks in Kosovo.

IPKO continues to be the leading internet provider both in terms of the number of customers and network reach. The company is also the leader in digital cable TV services having the most qualitative content and the highest number of customers.

About Bulb Technologies

Bulb supported digital transformations in large companies for more than 14 years. For years we have been developing software designed to automate operations departments and transform old ways of work (manual, error-prone, slow, etc.) into new modern digital ones. Today, our customers include companies in Deutsche Telekom, Telekom Austria, and United Groups.

Bulb Technologies provides solutions for telecom service management, customer support process automation, and knowledge management. Our solutions enable all types of service providers ‒ fixed, cable, and mobile ‒ to deliver superior customer experience and significantly reduce customer support related costs. Furthermore, the Cempresso suite supports any protocol, device, or telecom network element and meet complex custom delivery requirements in the multivendor network infrastructure.

Learn more at www.bulbtech.com

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We are very proud to announce that Fluvius has chosen Bulb as a vendor for the CPE provisioning solution and joins a long list of DACS users. 

For more than 10 years, Bulb was mostly focused on the South Eastern European market. With many complex projects and implementations completed, we can claim to be a market leader in the region. 

This opportunity is very encouraging because it expands our presence in the overall European market.  

More about Fluvius

Fluvius is the new network company that originated on 1 July 2018 from the merger of Eandis and Infrax. Fluvius is responsible for constructing, managing, and maintaining distribution networks for electricity, natural gas, sewerage, cable distribution, and heat, and manages the municipal public lighting park. In total, the company operates 230,000 kilometers of utility lines and 7 million connections. Fluvius is active in all 300 Flemish municipalities. 

Fluvius will use Bulb´s DACS in process of provisioning CPE devices. 

DACS is a centralized CPE device management platform that helps to manage the allocation of IP addresses and configure CPE devices. It is based on a telecom-grade DHCP management service and supports all relevant standards, including DOCSIS for cable broadband and cable modems. DACS eliminates the need for manual generation of service-specific configuration files, and it dynamically generates device configuration files to help with activating converged broadband services.

“Partnership with Fluvius is an excellent opportunity for us to extend further to a european market as well as to improve our competences with new industry. In a hybrid fibre-coaxial network it is important to keep provisioning costs to a minimum,” commented Neven Stipcevic, CTO of Bulb. “The auto-configuration of Bulb’s DACS solution goes a long way to maximizing ROI and minimizing any end-user deployment or service problems. Fluvius saw potential our product can deliver, and we are very proud to be their partner of choice.”

About Bulb Technologies

Bulb Technologies provides solutions for telecom service management, customer support process automation, and knowledge management. Bulb enables all types of service providers ‒ fixed, cable, and mobile ‒ to deliver superior customer experience and significantly reduce customer support related costs. Bulb’s solutions support any protocol, device, or telecom network element, and meet complex custom delivery requirements in the multivendor network infrastructure. Bulb was established in 2006. Its customers include companies of Deutsche Telekom, Telekom Austria, and United Groups. Learn more at www.bulbtech.com

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