Communication Service Providers (CSP)

Learn more about a portfolio for cable operators, a perfect combination of our solutions that covers all areas of cable operators’ day-to-day business: troubleshooting cable services, analytics, proactive care, and cable equipment management.

Seamlessly connect and empower customers and agents with the tools, information, and freedom to choose the preferred channel (social media, messaging platforms, chat, email, web portals, IVR, and mobile applications) for improved customer experience.

Empower your agents with automated diagnostics, guided step by step workflow and intuitive access to all required information in one tool, to reduce repeated interactions and facilitate fast resolution.

Process data from customer devices, network elements, service delivery platforms and OSS/BSS systems to generate insights for managing technical operations, customer care and marketing actions.

Redefine first line support and empower agents with automated background investigation and root cause analysis, 360 service visibility, a unique automatic remedy, and guided support concept via various channel interfaces to increase customer satisfaction.

Deliver great self-care driven by predictive intelligence and automated workflows to your customer. Reduce stressful contacts towards Customer service and improve employee satisfaction.

Combine all our products for seamless transition within levels involved in the process and improve the process based on efficiency and success rate of each remedy.

Our Virtual Agent empowers end-customer or employees through enhanced self-service over NLP based chatbot, web, mobile app, IVR, etc.

Cempresso platform consolidates asset lifecycle and maintenance management activities, providing insight into business assets, their conditions, maintenance requirements, maintenance schedules, and work processes to achieve better planning and control.

With the powerful analytics stack, identifying customers that are affected becomes a walk in the park, as well as finding the correct remedy to solve whatever issue they have.

Cempresso Chatbot enables fast and easy access to various information for customers and employees – when they need it and through different channels.

Leading fully automated DOCSIS device management solution that manages millions of cable modems designed to scale to the largest companies.

Choose the customer-centric approach to on-boarding that spans information capture, identification, verification, and fulfilment. Our solution enables businesses to automate the customer onboarding journey and improve satisfaction.

With the increasing complexity of the cable network, it has become impossible to manually process all the information and generalize the behaviour. Machine learning is the answer.