“With the advent of 5G the number of connected devices will have an exponential growth…” it’s the starting line of this interesting post from HW Upgrade magazine where – together with their editor – we have covered the concept of continuous customer experience.
Continuous address the need for Service Providers to deliver a constant attention to the many touchpoint that the digital economy creates between the provider of services and their customers. The entire concept of Customer Support will be revised and it will start to evolve to comprehend an increasing number of actors.
Read the full story here https://bit.ly/2uu6TQ0