It was announced today that Croatian incumbent telecom operator Hrvatski Telekom (T-Com) has selected Bulb, a leader in broadband service management and customer experience solutions, to deliver and integrate the Alcatel-Lucent/Motive ServiceView product as its central Customer Experience Management (CEM) platform for broadband services.
“The market for end-to-end CEM solutions is quite competitive, but in our conversations with T-Com, none of the other vendors could match the depth and breadth of the solution enhanced by Bulb’s turn-key integration services,”commented Neven Stipcevic, CTO of Bulb.
CEM has become a main selling point in mobile and fixed broadband deployment projects. As networks have become more mature, focus has shifted to enabling a better customer experience from device initialization to service support. Call center technology has come a long way, with sophisticated new offerings from Bulb including workflows, diagnostics and proactive analytics.
The project was delivered in a record six-month time frame and has now entered production phase in customer care call centers.
About Bulb Technologies
Bulb Technologies provides solutions for telecom service management, customer support process automation and knowledge management. Bulb enables all types of service providers ‒ fixed, cable and mobile ‒ to deliver superior customer experience and significantly reduce customer support related costs. Bulb’s solutions support any protocol, device or telecom network element, and meet complex custom delivery requirements in the multivendor network infrastructure. Bulb was founded in 2006. Its customers include companies of Deutsche Telekom, Telekom Austria and United Groups. Learn more at wp-dev.bulbtech.com