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What Is Agent Experience And How It Influences Customer Experience

  For some time now, companies have been focusing more on the concept of "CX" (Customer Experience). They know that they need to provide a...

bltadm 06/02/2023

Customer Service is Changing: Here’s What to Expect in the Future Landscape

  Customer service is undergoing a massive transformation, driven by the rising expectations and demands of the changing consumer landscape. According to Salesforce, 80% of...

bltadm 27/01/2023

The Battle Between Calls and Chat: Which Will Win?

  Regardless of the industry you're in, you probably already know that the customer experience is the key to success. More than any other factor,...

blb-pregled 18/01/2023

How to Include Powerful Human Interactions in a Seamless Strategy for Digital Customer Experience

  The way companies serve their customers has changed drastically in recent years. As consumers become more digitally focused, old-fashioned call centers are quickly being...

bltadm 11/01/2023

5 Major Technology Trends to Prepare for by 2025

  Today, we're taking a look at 5 of the most important technology trends by 2025. The speed of technological change in today's world is...

bltadm 02/01/2023

What is Call Deflection, and Why Does Your Business Need It?

Could call deflection to be the key to a more effective customer service strategy? Many experts think so. We live in a world where customers...

bltadm 13/12/2022

Exploring Real-Time Communication from the Agent, Organization, and Customer Perspectives

Is real-time communication what call centers need? Contact centers have come a long way over the decades - but one premise still remains - is...

bltadm 06/12/2022

CX Software - The 5 Must-Have Features to Look for

Use our tips to get a game-changing CX Software Let's face it, CX is the most important factor every business should focus on today. If...

bltadm 16/11/2022

5 Common Customer Service Agent Frustrations

  An excellent customer experience is a key to success If you want to deliver an exceptional customer experience, you need to address the "employee...

bltadm 06/09/2022
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