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What Is Agent Experience And How It Influences Customer Experience

  For some time now, companies have been focusing more on the concept of "CX" (Customer Experience). They know that they need to provide a...

bltadm 06/02/2023

Customer Service is Changing: Here’s What to Expect in the Future Landscape

  Customer service is undergoing a massive transformation, driven by the rising expectations and demands of the changing consumer landscape. According to Salesforce, 80% of...

bltadm 27/01/2023

The Battle Between Calls and Chat: Which Will Win?

  Regardless of the industry you're in, you probably already know that the customer experience is the key to success. More than any other factor,...

blb-pregled 18/01/2023

How to Include Powerful Human Interactions in a Seamless Strategy for Digital Customer Experience

  The way companies serve their customers has changed drastically in recent years. As consumers become more digitally focused, old-fashioned call centers are quickly being...

bltadm 11/01/2023

5 Major Technology Trends to Prepare for by 2025

  Today, we're taking a look at 5 of the most important technology trends by 2025. The speed of technological change in today's world is...

bltadm 02/01/2023

The Automation Trends to Include in your 2023 Agenda

Automation trends have many benefits Right automation trends will not only increase the efficiency of your workforce, but can also help address the challenges of...

bltadm 22/12/2022
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