What Is Agent Experience And How It Influences Customer Experience
For some time now, companies have been focusing more on the concept of "CX" (Customer Experience). They know that they need to provide a...
Customer Service is Changing: Here’s What to Expect in the Future Landscape
Customer service is undergoing a massive transformation, driven by the rising expectations and demands of the changing consumer landscape. According to Salesforce, 80% of...
The Battle Between Calls and Chat: Which Will Win?
Regardless of the industry you're in, you probably already know that the customer experience is the key to success. More than any other factor,...
How to Include Powerful Human Interactions in a Seamless Strategy for Digital Customer Experience
The way companies serve their customers has changed drastically in recent years. As consumers become more digitally focused, old-fashioned call centers are quickly being...
5 Major Technology Trends to Prepare for by 2025
Today, we're taking a look at 5 of the most important technology trends by 2025. The speed of technological change in today's world is...
The Automation Trends to Include in your 2023 Agenda
Automation trends have many benefits Right automation trends will not only increase the efficiency of your workforce, but can also help address the challenges of...