What Is Agent Experience And How It Influences Customer Experience
For some time now, companies have been focusing more on the concept of "CX" (Customer Experience). They know that they need to provide a...
Customer Service is Changing: Here’s What to Expect in the Future Landscape
Customer service is undergoing a massive transformation, driven by the rising expectations and demands of the changing consumer landscape. According to Salesforce, 80% of...
The Battle Between Calls and Chat: Which Will Win?
Regardless of the industry you're in, you probably already know that the customer experience is the key to success. More than any other factor,...
How to Include Powerful Human Interactions in a Seamless Strategy for Digital Customer Experience
The way companies serve their customers has changed drastically in recent years. As consumers become more digitally focused, old-fashioned call centers are quickly being...
5 Major Technology Trends to Prepare for by 2025
Today, we're taking a look at 5 of the most important technology trends by 2025. The speed of technological change in today's world is...
The Automation Trends to Include in your 2023 Agenda
Automation trends have many benefits Right automation trends will not only increase the efficiency of your workforce, but can also help address the challenges of...
What is Call Deflection, and Why Does Your Business Need It?
Could call deflection to be the key to a more effective customer service strategy? Many experts think so. We live in a world where customers...
Exploring Real-Time Communication from the Agent, Organization, and Customer Perspectives
Is real-time communication what call centers need? Contact centers have come a long way over the decades - but one premise still remains - is...
CX Software - The 5 Must-Have Features to Look for
Use our tips to get a game-changing CX Software Let's face it, CX is the most important factor every business should focus on today. If...
Happy Customer Service Agents = Happy Customers
How to Keep Your Agents Smiling Happy customer service agents make for happy customers. The evidence speaks for itself: numerous studies show that the...
2023 Customer Experience And Customer Service Trends
The landscape of customer experience and customer service continues to evolve at a rapid pace. According to reports from market leaders such as Salesforce,...
Intelligent Workflows Create Business Value
Intelligent workflows activate your intelligence, tap into data, and provide the best immediate response to a given situation. In every company and industry, leaders...
3 Ways For Companies To Become More Customer-Obsessed With Tech
To succeed in a new landscape of increasingly demanding buyers, brands must now learn how to become "customer-obsessed" as the time for "customer-first" is over....
6 Easy Steps for Simplifying Customer Service Strategy
The right customer service strategy is a great way to optimize and improve the experience for your end customers Customer service is becoming increasingly complex....
5 Common Customer Service Agent Frustrations
An excellent customer experience is a key to success If you want to deliver an exceptional customer experience, you need to address the "employee...
The Rising Demand for Asynchronous messaging
Could asynchronous messaging be the hidden gem of the customer experience landscape? For years, we've assumed that the key to better customer service is...