Powerful and Flexible
Our software solutions have earned us the title of a leader in broadband service management.
Bulb Technologies has helped communications service providers – fixed, cable, and mobile – deliver a superior customer experience while dramatically reducing operating costs.
For more than 15 years, Bulb has served more than forty clients across Europe, including operators of Deutsche Telekom, A1 Telekom Austria, Telecom Italia TIM, and United
groups.
Bulb’s state-of-the-art solutions for Service Assurance, Customer Experience Management (CEM), Device Management, and Service Analytics rival those of the largest global software vendors.
Bulb’s Cempresso Suite is a next-generation solution that offers a new approach to automated end-to-end diagnostics, guided troubleshooting, and analytics. Built on a comprehensive automation framework, Cempresso provides step-by-step guidance for customer service representatives and empowers end customers to troubleshoot issues themselves via a self-care interface on their smartphones.
Customer Support Digitalization for Superhero-like Companies
CEMPRESSO Platform
Easy and effective way of managing cable modems
DHCP/DOCSIS Auto Configuration System
Your guide to ideal customer experience
Our Solutions
#1 Market leader in SE Europe
Over 40 CSPs served worldwide
Years of experience
40M+ CPE devices managed
More than 30+ customers are using our products and solutions
Our customers
News & Activities @ Bulb
News
What Is Agent Experience And How It Influences Customer Experience
For some time now, companies have been focusing more on the concept of "CX" (Customer Experience). They know that they need to provide a perfect balance…
Customer Service is Changing: Here’s What to Expect in the Future Landscape
Customer service is undergoing a massive transformation, driven by the rising expectations and demands of the changing consumer landscape. According…
The Battle Between Calls and Chat: Which Will Win?
Regardless of the industry you're in, you probably already know that the customer experience is the key to success. More than any other factor,…
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