A1 Hrvatska Revolutionizes HFC Access Network Management with Bulb's Proactive Network Maintenance Solution
In a significant advancement for telecommunications infrastructure management, A1 Hrvatska, in collaboration with Bulb Technologies, has successfully deployed a cutting-edge Proactive Network Maintenance (PNM) system....
The Biggest Challenges of Generative AI Adoption (and How to Overcome Them)
Overcoming the challenges of generative AI adoption is quickly emerging as a significant priority for businesses in every industry. According to a McKinsey report, while...
What drives investment ROI for Al in Customer Service?
Here’s our complete guide to the true ROI of AI in customer support. A difficult economic environment means every business is striving to accomplish more...
How to Integrate AI into Your Current Systems: The Ultimate Guide
Countless companies in virtually every industry today are looking for streamlined ways to integrate AI into their existing processes and systems. Why? Because AI has...
How to Accomplish More with Less using AI in the Contact Center
Can AI in the contact center make a difference? Contact center managers and business leaders are facing endless challenges in today’s world. They need to...
Improving Agent Training with Cempresso AI Training Agent
Customer expectations are evolving. In the age of rapid digital transformation, buyers not only expect fast service and support across a range of channels. They...
The Cempresso AI Agent Studio: Exciting Use Cases for Flexible LLM Integration
besides LLM (Large Language Model) technology is revolutionizing the digital landscape. Responsible for powering some of the world’s most intuitive AI technologies, including generative AI...
Cempresso AI Agent: Revolutionizing Generative AI Implementation
Generative AI has taken the world by storm. Ever since OpenAI introduced companies to the potential benefits of large language modelling and GenAI assistants, demand...
Bulb Technologies: What We Do and What Makes Us Different
Chances are, if you're reading this blog, you already have an idea of who "Bulb Technologies" is. After all, you're on our website! But...
The Battle Between Calls and Chat: Which Will Win?
Regardless of the industry you're in, you probably already know that the customer experience is the key to success. More than any other factor,...
5 CX Trends to Invest in During 2022
Which CX Strategies should you explore? Customers are no longer willing to accept inferior experiences. Studies show that 60% of customers would leave a...
Exploring the 5 Critical Areas of Telecom Transformation
Is it time to reinvent telecoms through a transformation? It is no secret that the telecommunications market is one of the most innovative and fastest-growing...
Tips For Improving Your Customer Self-Service Strategy
Self-service - one of the most popular new trends in customer service We live in an age where customers are increasingly comfortable using technology and...
DACS - The Ultimate Remote Device Management solution
The ultimate provisioning solution for companies in the midst of digital transformation Companies are under increasing pressure to deliver incredible experiences with limited resources, time,...