The Battle Between Calls and Chat: Which Will Win?
Regardless of the industry you're in, you probably already know that the customer experience is the key to success. More than any other factor,...
5 CX Trends to Invest in During 2022
Which CX Strategies should you explore? Customers are no longer willing to accept inferior experiences. Studies show that 60% of customers would leave a...
Exploring the 5 Critical Areas of Telecom Transformation
Is it time to reinvent telecoms through a transformation? It is no secret that the telecommunications market is one of the most innovative and fastest-growing...
Tips For Improving Your Customer Self-Service Strategy
Self-service - one of the most popular new trends in customer service We live in an age where customers are increasingly comfortable using technology and...
DACS - The Ultimate Remote Device Management solution
The ultimate provisioning solution for companies in the midst of digital transformation Companies are under increasing pressure to deliver incredible experiences with limited resources, time,...