The 6 Mobile Trends driving innovation that Telcos Need to Recognize in 2022
Telecommunications is one of the industries that has seen the greatest changes since the pandemic According to Deloitte analysis, demand for high-value mobile connectivity has...
Fighting the Global Labor Shortage with the Power of Automation
Automation - the best way to fill the work gaps The global labor shortage is becoming an increasingly important issue for leaders in today's economy....
6 Quick Tips to Improve Customer Experience in Your Contact Center
Is Customer Experience a Key Differentiator Today? Although the pandemic and challenges of recent years have led to a number of changes in the way...
Cable Operators Portfolio
Redesign your customer support and reduce costs at the same time Being a cable operator today is a major challenge. For starters, cable operators are...
Are You on the Right Path with your 2022 Automation Strategy Agenda?
Every Digital Transformation Needs Automation Strategy Automation strategy, cited by market leaders like Gartner as one of the most influential technologies for the next few...
New project venture
HT Mostar customer care to be powered by the Cempresso platform from Bulb Zagreb, Croatia – April 24th, 2022 – Bulb Technologies, a software company specializing in...
Are Your Operations Agile Enough?
Adapting to Market Changes For many companies, speed and agility have been critical components of running a successful business for years. The faster you can...
5 CX Trends to Invest in During 2022
Which CX Strategies should you explore? Customers are no longer willing to accept inferior experiences. Studies show that 60% of customers would leave a...
Global Technology Partnership
Bulb Technologies and NAGRA Focus on Delivering the Ultimate Connected Home Experience Zagreb – February 23rd, 2022 – Croatian company Bulb Technologies, a regional technology...
Exploring the 5 Critical Areas of Telecom Transformation
Is it time to reinvent telecoms through a transformation? It is no secret that the telecommunications market is one of the most innovative and fastest-growing...
5 Customer Service Updates to Make Right Now
How to kickstart the new year with a great customer service strategy Even though January is the month we most often associate with "resolutions,"...
How Digital Transformation Is Building Agility And Resilience
Digital transformation is a critical part of any company's strategy for success Around 70% of companies say they have a digital transformation strategy in place...
Why Digital Transformations Fail?
What You Can Do To Prevent Digital Transformations Disasters? Experts estimate that the value of the global digital transformations market will reach approximately $2744.68 billion...
What Does It Mean to Be Customer-Obsessed?
You have probably heard the term "customer-focused" before - but what about "customer-obsessed"? Customer obsession is considered by many market leaders to be the future...
Consumers are ready for 5G: Are you?
Let us take a closer look at the rise of 5G Communications providers need to think about what their strategy might look like at...
Bringing Telecom Data to the Intelligent Edge for CX
The world of customer experience continues to evolve at a rapid pace In the last few years alone, we have seen the rise of video...
Important Things to Remember in Your Digital Transformation Project
Is digital transformation more than just a technological buzzword? For years, companies have been using technology to improve the efficiency and performance of their businesses....
Overcoming Gaps in Customer Experience
Do your services meet your customers' expectations? Are you really offering the greatest products and solutions on the market, or are you struggling to stand...
Tips For Improving Your Customer Self-Service Strategy
Self-service - one of the most popular new trends in customer service We live in an age where customers are increasingly comfortable using technology and...
In Times Of Need, How Can Telcos Be There For Customers?
Can customers trust Telcos? Today's customers want companies they can trust. Whether you are a B2B brand providing telecom services to large enterprises or a...
Why is Customer Self-Service Becoming So Important?
Self-service solutions are taking the world by storm In a digital environment, self-service offerings allow customers to bypass interacting with an agent and get the...
Giving Your Business an Edge with Digital Transformation
Digital transformation - the evolution of businesses Digital transformation or "DX" is not just a buzzword - it's a term that refers to the evolution...
Streamlining Processes in Telecommunications with Automation
How to speed up your business processes without compromising quality, security, and performance? Speed is of the essence for the success of a business. Time...
Join us at the Broadband World Forum 2021 in Amsterdam
On October 13 and 14, the Bulb Technologies team will be exhibiting at Broadband World Forum (BBWF), the world's largest event dedicated exclusively to network...