Overcoming Gaps in Customer Experience
Do your services meet your customers' expectations? Are you really offering the greatest products and solutions on the market, or are you struggling to stand...
Tips For Improving Your Customer Self-Service Strategy
Self-service - one of the most popular new trends in customer service We live in an age where customers are increasingly comfortable using technology and...
In Times Of Need, How Can Telcos Be There For Customers?
Can customers trust Telcos? Today's customers want companies they can trust. Whether you are a B2B brand providing telecom services to large enterprises or a...
Why is Customer Self-Service Becoming So Important?
Self-service solutions are taking the world by storm In a digital environment, self-service offerings allow customers to bypass interacting with an agent and get the...
Giving Your Business an Edge with Digital Transformation
Digital transformation - the evolution of businesses Digital transformation or "DX" is not just a buzzword - it's a term that refers to the evolution...
Streamlining Processes in Telecommunications with Automation
How to speed up your business processes without compromising quality, security, and performance? Speed is of the essence for the success of a business. Time...
Join us at the Broadband World Forum 2021 in Amsterdam
On October 13 and 14, the Bulb Technologies team will be exhibiting at Broadband World Forum (BBWF), the world's largest event dedicated exclusively to network...
6 Automation Predictions for Beyond 2021
Where is automation headed? Prediction is a dangerous game these days - especially after the events of 2020, yet month after month we see more...
Telco Troubleshooting Automation
Deliver a superior customer experience while lowering costs As businesses and their teams become increasingly complex, the demand for simple, streamlined, intelligent workflows has never...
Intelligent information management best practices
On the path to greater digital efficiency, productivity, and scalability, businesses must find the best way to manage information and use it to their advantage....
5 Amazing Ways to Digitally Transform Customer Experience
Around 86% of customers say they're happy to pay more for a guaranteed good customer experience, and 49% of customers make impulse purchases based on...
The Ultimate Guide to Launching a Process Automation Project
As companies search for ways to make businesses more efficient, productive, and effective, automation has risen to the top of the must-have investment list. According...
The Benefits of Low Code Applications
In the last couple of decades, the technology available to companies around the world has accelerated at an incredible pace. On one hand, this innovation...
The impact of IoT on Customer Engagement
Most consumers connect with smart devices on a daily basis. Whether they’re asking their smart speaker to play their favourite workout tunes, or they’re asking...
Quick Digital Strategies to Improve Customer Experience
Not only are 86% of buyers willing to pay more for an excellent customer experience, but the more an item costs, the more they’re happy...
Why Enterprises Need Low-Code Applications
Gartner announced that low-code development technologies would rise to a value of $13.8 billion in 2021 and that the future would be defined by low-code...