The Battle Between Calls and Chat: Which Will Win?
Regardless of the industry you're in, you probably already know that the customer experience is the key to success. More than any other factor,...
The Automation Trends to Include in your 2023 Agenda
Automation trends have many benefits Right automation trends will not only increase the efficiency of your workforce, but can also help address the challenges of...
The Best Ways to Boost Your Field Service Management
Field service management is a complex task, even in today's increasingly digital world. To effectively manage your field service operations, you need a powerful...
How to Use Automated Customer Service to Scale Customer Support
Why automation? Automation isn't a new concept in the customer service market. Certain aspects of automation have been around for decades, and they continue to...
New project venture
HT Mostar customer care to be powered by the Cempresso platform from Bulb Zagreb, Croatia – April 24th, 2022 – Bulb Technologies, a software company specializing in...
Are Your Operations Agile Enough?
Adapting to Market Changes For many companies, speed and agility have been critical components of running a successful business for years. The faster you can...
5 CX Trends to Invest in During 2022
Which CX Strategies should you explore? Customers are no longer willing to accept inferior experiences. Studies show that 60% of customers would leave a...
Global Technology Partnership
Bulb Technologies and NAGRA Focus on Delivering the Ultimate Connected Home Experience Zagreb – February 23rd, 2022 – Croatian company Bulb Technologies, a regional technology...
Exploring the 5 Critical Areas of Telecom Transformation
Is it time to reinvent telecoms through a transformation? It is no secret that the telecommunications market is one of the most innovative and fastest-growing...
5 Customer Service Updates to Make Right Now
How to kickstart the new year with a great customer service strategy Even though January is the month we most often associate with "resolutions,"...
How Digital Transformation Is Building Agility And Resilience
Digital transformation is a critical part of any company's strategy for success Around 70% of companies say they have a digital transformation strategy in place...
Why Digital Transformations Fail?
What You Can Do To Prevent Digital Transformations Disasters? Experts estimate that the value of the global digital transformations market will reach approximately $2744.68 billion...
What Does It Mean to Be Customer-Obsessed?
You have probably heard the term "customer-focused" before - but what about "customer-obsessed"? Customer obsession is considered by many market leaders to be the future...
Consumers are ready for 5G: Are you?
Let us take a closer look at the rise of 5G Communications providers need to think about what their strategy might look like at...
Bringing Telecom Data to the Intelligent Edge for CX
The world of customer experience continues to evolve at a rapid pace In the last few years alone, we have seen the rise of video...
Important Things to Remember in Your Digital Transformation Project
Is digital transformation more than just a technological buzzword? For years, companies have been using technology to improve the efficiency and performance of their businesses....