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What Is Agent Experience And How It Influences Customer Experience

  For some time now, companies have been focusing more on the concept of "CX" (Customer Experience). They know that they need to provide a...

bltadm 06/02/2023

Customer Service is Changing: Here’s What to Expect in the Future Landscape

  Customer service is undergoing a massive transformation, driven by the rising expectations and demands of the changing consumer landscape. According to Salesforce, 80% of...

bltadm 27/01/2023

The Battle Between Calls and Chat: Which Will Win?

  Regardless of the industry you're in, you probably already know that the customer experience is the key to success. More than any other factor,...

blb-pregled 18/01/2023

How to Include Powerful Human Interactions in a Seamless Strategy for Digital Customer Experience

  The way companies serve their customers has changed drastically in recent years. As consumers become more digitally focused, old-fashioned call centers are quickly being...

bltadm 11/01/2023

The Automation Trends to Include in your 2023 Agenda

Automation trends have many benefits Right automation trends will not only increase the efficiency of your workforce, but can also help address the challenges of...

bltadm 22/12/2022

CX Software - The 5 Must-Have Features to Look for

Use our tips to get a game-changing CX Software Let's face it, CX is the most important factor every business should focus on today. If...

bltadm 16/11/2022

Happy Customer Service Agents = Happy Customers

How to Keep Your Agents Smiling   Happy customer service agents make for happy customers. The evidence speaks for itself: numerous studies show that the...

bltadm 04/11/2022

What is Total Experience (TX)?

Your Guide to the Next Level of Customer Experience in Telecoms As we learn more and more about the influential aspects of different types of...

bltadm 24/10/2022

2023 Customer Experience And Customer Service Trends

  The landscape of customer experience and customer service continues to evolve at a rapid pace. According to reports from market leaders such as Salesforce,...

bltadm 11/10/2022

3 Ways For Companies To Become More Customer-Obsessed With Tech

To succeed in a new landscape of increasingly demanding buyers, brands must now learn how to become "customer-obsessed" as the time for "customer-first" is over....

bltadm 26/09/2022

6 Easy Steps for Simplifying Customer Service Strategy

The right customer service strategy is a great way to optimize and improve the experience for your end customers Customer service is becoming increasingly complex....

bltadm 16/09/2022

5 Common Customer Service Agent Frustrations

  An excellent customer experience is a key to success If you want to deliver an exceptional customer experience, you need to address the "employee...

bltadm 06/09/2022

The Rising Demand for Asynchronous messaging

  Could asynchronous messaging be the hidden gem of the customer experience landscape? For years, we've assumed that the key to better customer service is...

bltadm 08/08/2022

Level Up Customer Engagement with Cempresso

  In today's business world, few things are more important than making sure your customer service strategy is up to snuff. Whether you're in the...

bltadm 03/08/2022

The Best Ways to Boost Your Field Service Management

  Field service management is a complex task, even in today's increasingly digital world. To effectively manage your field service operations, you need a powerful...

bltadm 01/08/2022

10 Simple Ways to Improve Customer Service Performance in 2022

Improve your CS performance and achieve meaningful results Today, we're going to look at some of the strategies you can use to improve your customer...

bltadm 28/06/2022
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