Outstanding Catalyst Business Impact award won!
Bulb Technologies team enjoyed being part of this year’s Catalyst “Open AI Business Assurance Market Place”. We are very proud of our team members Maja...
Bulb Technologies, managing the customer experience in the digital era
ImpresaCity, leading magazine with a wide distribution in the Italian manufacturing and service industry offers a preliminary coverage of the Bulb Technology story and the...
UPCOMING EVENT: Bulb Technologies @ Digital Transformation World 2019
Following Bulb Technologies’ traditional presence at Digital Transformation World in Nice, we are happy to announce that once again we’ll exhibit our latest achievements in...
How Customer Relationship is changed in the Telco business
Relación Cliente, one of the most influential magazines in Spanish language, met us at Mobile World Congress, the biggest gathering of professionals in the mobile industry. The discussion revolved...
Continuous Customer Experience according to Bulb Technologies in Italian HW Upgrade magazine
“With the advent of 5G the number of connected devices will have an exponential growth…” it’s the starting line of this interesting post from HW...
Continuous Customer Experience takes the center stage at MWC-19
There is no doubt that the king of the show was the 5G, this was expected. What is perhaps worth noting is the incredible offer...
Highlights from Call Center World Berlin
Call Center World 2019 – Berlin CCW-19 | Customer Care World has just shut down the lights and a number of interesting topics have appeared on stage,...
Telekom Slovenije selects Bulb Technologies to automate customer care and introduce Chatbot based self-care channel
CEMPRESSO Customer Care deployed to increase the efficiency of service troubleshooting Telekom Slovenije, the country’s national telecommunications operator, has selected CEMPRESSOCustomer Care, a platform for customer...
UPCOMING EVENTS | Bulb Technologies to Exhibit CEMPRESSO at Call Center World 2019 and Mobile World Congress 2019
Bulb Technologies, a leader in service management and customer experience solutions, has announced that it will be attending two major industry events in Q1 2019. Bulb will...
One.Vip selects Bulb Technologies to deliver deep network visibility for improved diagnostics and proactive service
Automated 360 network analytics and intelligence capability to improve issue resolution time and customer experience Bulb Technologies, a leader in service management and customer experience...
The Broadband World Forum Bake-Off
Broadband World Forum was awash with the usual buzzwords that we hear in the telecoms industry: “Gigabit broadband”, “5G”, “smart cities”, “next generation networks”, “automation”...
UPCOMING EVENT | Broadband World Forum 2018 – Come and join us!
From 23-25 October, the Bulb Technologies team will head to Berlin to attend Broadband World Forum (BBWF), the world’s largest event entirely dedicated to network infrastructure....
Bulb Technologies partners with Huawei to guarantee flawless IPTV and OTT application delivery
Certification recognises Bulb’s world class application design Bulb Technologies, a leader in service management and customer experience solutions, has successfully passed Huawei’s application certification process...
It’s All About the Experience!
Customers today are no longer as brand loyal as they used to be. They shop around more than ever, can easily compare products and have...
The 4 elements to improving customer experience
CSPs are struggling to provide the premium service expected by consumers, who get too often frustrated by the operator’s process of resolving problems. In fact,...
WATCH NEW VIDEO | Delivering premium customer experience – the key to brand success
Click on the image below to watch our very own Mauro Zullo discussing with Alastair Greener the importance of Customer Experience Management and the trends...
How Pan-Net solved device agnostic OTT application delivery with Bulb Technologies
Everything is about videos and online streaming nowadays. While commuting to work, or at home in front of their TV with their family, the consumption...
Data analytics and automation lead to greater customer experience management
By Neven Stipčević, CTO Bulb Technologies When it comes to customer experience management, replying to an incident in real-time is imperative to reduce frustrations from...
TM Forum Wrap up
“tutto fumo e niente arrosto” It has now been a week since the Bulb team came back from TM Forum’s Digital Transformation World in Nice....
Bulb Technologies brings contextual analytics to TM Forum Catalyst on accelerating CSPs’ data-driven digital transformation
Data-driven personalisation of customer journey set to transform omnichannel buying experience Bulb Technologies announced its participation in a TM Forum Catalyst Proof of Concept (PoC),...
Vipnet selects Bulb Technologies to deliver a personalised and enhanced customer service
Vipnet automates its customer care and network troubleshooting service through a single platform to perform network diagnostics and troubleshooting across multiple domains and service types...
Bulb Technologies launches CEMPRESSO Active Care, enabling CSP’s to provide a premium customer experience
Delivers 360 service visibility, irrespective of access network, for proactive issue resolution and personalisation of customer relationship Bulb Technologies, a leader in service management and customer...
Sharing internal knowledge @ Bulb
Dear Bulb, meet Bulb! “No man is an island, entire of itself”… Wide spectre of concurrent projects leads to a point where it’s challenging to...
Follow us in 2018.
Ok folks its been a frantic start to 2018 with lots of exciting things going on, new partners, new customers and new product features will...